Balance N’ Bodywork Terms & Policies

CANCELLATION / NO-SHOW / LATE ARRIVAL POLICY

Please give 24 hours notice for cancellations and rescheduling requests. You will not be penalized if you cancel more than 24 hours before your appointment. 

Late arrival will shorten your treatment time.  Arriving more than 15 minutes late for your appointment is the equivalent of a no-show and will result in being charged in full for the appointment.

WE UNDERSTAND THAT ILLNESSES DO OCCUR

If you have a fever, have been in the hospital, have been vomiting or had diarrhea within 24 hours of our appointment, please call to reschedule.  There will be no charge for these types of cancellations.  Clients who repeatedly cancel last minute will be asked to pre-pay for future appointments.

INCLEMENT WEATHER

Balance N’ Bodywork’s standard policy is that appointments canceled with less than 24-hours notice incur a cancellation fee. During the winter months, we are willing to make an exception to that rule. If the South Shore is under a winter weather advisory and you believe that it would be unsafe or impossible for you to travel to your appointment, you may reschedule within the 24-hour window at no charge.

ACCEPTED FORMS OF PAYMENT

We accept cash, checks and credit cards (we do not accept AMEX)